Refund policy
At Sahini, we prioritize product hygiene, safety, and customer satisfaction. Please read our policy carefully before placing an order.
Returns
Due to the personal nature of skincare products, returns are not accepted once the order has been delivered.
Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:
- Order ID
- Clear photos/videos of the product and packaging
After verification, we may provide a replacement or suitable resolution.
Refunds
Refunds are only applicable in cases where:
- The wrong product was delivered
- The product arrived damaged or defective
Approved refunds will be processed to the original payment method within 5–7 business days.
Order Cancellation
Orders can only be cancelled before they are shipped. Once dispatched, orders cannot be cancelled.
Contact Us
For any support regarding your order, contact us at:
Email: sahini.page@gmail.com
Phone: +91 6353947711