Shipping policy

At Sahini, we aim to deliver your orders safely and efficiently.

Order Processing

• Orders are usually processed within 1-2 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

• Estimated delivery time is 3–7 business days depending on your location.
• Delivery timelines may vary during high-demand periods or due to courier delays.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.
• Free shipping may be offered on selected orders or promotional offers.

Order Tracking

• Once your order is shipped, tracking details will be shared via email or SMS.

Delivery Issues

• Please ensure that the shipping address and contact details are entered correctly.
• Sahini is not responsible for delays or failed deliveries caused by incorrect address information.

Damaged or Incorrect Orders

• If you receive a damaged, defective, or wrong product, contact us within 48 hours of delivery with clear photos/videos for assistance.

Non-Returnable Products

• Due to hygiene and safety reasons, skincare products are non-returnable once delivered.